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IT Support

Associate in Applied Science

Program Overview

Are you interested in computers and like to solve problems? Are you a natural problem solver who can think on his or her feet, quickly finding and fixing problems? This continuous problem solving, often the same problems over and over again with minor variations that are enough to make it interesting, are what gives us our enthusiasm for the industry. If you have the ability to research and solve problems or the ability to learn to solve problems quickly, this program is for you!

Earning Potential

Interested in a career in information technology? Learn more about our region’s employment outlook and career opportunities you can pursue in this field of study.

Install, configure and support an organization's local area network (LAN), wide area network (WAN) and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and perform any necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. Assist in network modeling, analysis, planning and coordination between network and data communications hardware and software, and supervise computer user support specialists and computer network support specialists. May administer network security measures.

median annual salary
annual job openings

are currently employed within Bay, Midland, Saginaw and Tuscola counties.

This number is expected to over the next four years.

of current workers will reach retirement age within the next ten years.

Visit Career Coach for more details.

Map of Michigan with Delta College's region highlighted.

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone or electronically. Other duties may include providing assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail and operating systems.

median annual salary
annual job openings

are currently employed within Bay, Midland, Saginaw and Tuscola counties.

This number is expected to over the next four years.

of current workers will reach retirement age within the next ten years.

Visit Career Coach for more details.

Map of Michigan with Delta College's region highlighted.

Install, configure and support an organization's local area network (LAN), wide area network (WAN) and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and perform any necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. Assist in network modeling, analysis, planning and coordination between network and data communications hardware and software, and supervise computer user support specialists and computer network support specialists. May administer network security measures.

median annual salary
annual job openings

are currently employed within Bay, Midland, Saginaw and Tuscola counties.

This number is expected to over the next four years.

of current workers will reach retirement age within the next ten years.

Visit Career Coach for more details.

Map of Michigan with Delta College's region highlighted.

Repair, maintain or install computers, word processing systems, automated teller machines and electronic office machines, such as duplicating and fax machines.

median annual salary
annual job openings

are currently employed within Bay, Midland, Saginaw and Tuscola counties.

This number is expected to over the next four years.

of current workers will reach retirement age within the next ten years.

Visit Career Coach for more details.

Map of Michigan with Delta College's region highlighted.

About Delta's Program

  • Students working in a computer lab.
    Gain valuable, hands-on experience.
    With Delta's IT Support program capstone project, you can gain the hands-on experience employers are looking for. Projects integrate community service with the skills learned in the classroom. Many students in this program volunteer their services at the Free PC Repair Clinic here at Delta.

The IT Support program at Delta College is designed to prepare you for entry-level employment in various areas within the computer support specialist filed.

You will configure, monitor, secure and administer network resources; as well as demonstrate technical skills and ability in analyzing, assessing, diagnosing and troubleshooting hardware, software, network and other computer problems. Also, the IT Support program helps prepare you to test for the CompTIA A+ certification exam as well as the PC Pro certification exam. These certifications will make you more marketable to employers.

Upon successful completion of the program, you will be qualified as an entry-level IT Support specialist. Many students find employment in the IT field after completing this degree and passing the A+ certification.

Why you should choose Delta

Co-op Opportunities

You can get hands-on experience in your field while you're working toward that degree. I know. It's awesome! Plus, you'll even get paid. That's co-op! Check it out.

LEARN MORE ABOUT CO-OP

Free tutoring

At the Teaching Learning Center, located in the Library, we offer tutoring on a wide variety of subjects, and help with developing study and learning skills. Most tutoring is on a walk-in basis but we do have some online tutoring options.

Best of all, it's free for currently enrolled Delta students. Just another way we demonstrate our commitment to helping students succeed.

LEARN MORE ABOUT TUTORING

 Study abroad
 

Want to travel and see the world? You can do that at Delta. And get college credit while you do. Every year Delta offers study abroad opportunities.

Why study abroad?

  • Experience a new culture
  • Improve your foreign language skills
  • Make lifelong friends
  • Find new interests
  • Looks good on job applications
  • Personal growth

MORE ABOUT STUDY ABROAD

Transfer opportunities
One of the very best things about Delta College is your ability to start here and go anywhere. And, in the process, save thousands (and thousands) of dollars. It's a smart choice!

In fact, if you're interested in earning a bachelor's in IT Support you have several options by coming to Delta first, and then transferring.

LEARN MORE ABOUT IT Support TRANSFER OPTIONS

Facts & Figures

Technology

Expanding technology and software requirements across organizations have increased the demand for computer support technicians and specialists.

Increase

Computer Support Specialist jobs are growing 12% faster than the average for all occupations.


Related Programs

Delta College offers over 150 degree, certificate and training options. Continue exploring and advancing your education with these related programs:

"The IT Support program greatly prepared me for university level classes, as well as taught me the groundwork that I still use on a daily basis. The curriculum is very accessible and the professors are impressive, to say the least. I highly recommend the program for any student seeking a career in the IT field."

John VanMullekom
IT Support graduate