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IT Support

Advanced Certificate

Program Overview

Are you interested in computers? Do you like to solve problems? Are you a natural problem solver who can think on his or her feet, quickly finding and fixing problems? This continuous problem solving, often the same problems over and over again with minor variations that are enough to make it interesting, are what gives us our enthusiasm for the industry. If you have the ability to research and solve problems or the ability to learn to solve problems quickly, this certificate is for you!

Earning Potential

Interested in a career in information technology? Learn more about our region’s employment outlook and career opportunities you can pursue in this field of study.

Repair, maintain or install computers, word processing systems, automated teller machines and electronic office machines, such as duplicating and fax machines.

median annual salary
annual job openings

are currently employed within Bay, Midland, Saginaw and Tuscola counties.

This number is expected to over the next four years.

of current workers will reach retirement age within the next ten years.

Visit Career Coach for more details.

Map of Michigan with Delta College's region highlighted.

Install, configure and support an organization's local area network (LAN), wide area network (WAN) and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and perform any necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. Assist in network modeling, analysis, planning and coordination between network and data communications hardware and software, and supervise computer user support specialists and computer network support specialists. May administer network security measures.

median annual salary
annual job openings

are currently employed within Bay, Midland, Saginaw and Tuscola counties.

This number is expected to over the next four years.

of current workers will reach retirement age within the next ten years.

Visit Career Coach for more details.

Map of Michigan with Delta College's region highlighted.

Analyze, test, troubleshoot and evaluate existing network systems, such as local area network (LAN), wide area network (WAN) and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.

median annual salary
annual job openings

are currently employed within Bay, Midland, Saginaw and Tuscola counties.

This number is expected to over the next four years.

of current workers will reach retirement age within the next ten years.

Visit Career Coach for more details.

Map of Michigan with Delta College's region highlighted.

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone or electronically. Other duties may include providing assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail and operating systems.

median annual salary
annual job openings

are currently employed within Bay, Midland, Saginaw and Tuscola counties.

This number is expected to over the next four years.

of current workers will reach retirement age within the next ten years.

Visit Career Coach for more details.

Map of Michigan with Delta College's region highlighted.

About Delta's Program

  • Students working in computer lab.
    Earn service credit and valuable, hands-on experience.

    The IT Support certificate includes a capstone course, where you will plan, implement and volunteer in a community service project that integrates community service with instruction and personal goals.

    You can also volunteer your services at the Free PC Repair Clinic here at Delta College, where you will work with hardware and software issues, evaluate and consult upgrades, troubleshoot/repair system errors on both Mac and Windows computers, optimize computers and repair mobile devices and screens. You can earn community service credit for volunteering at the Free PC Repair Clinics.

The IT Support certificate at Delta College is designed to prepare you for entry-level employment in various areas within the computer support specialist filed. You will configure, monitor, secure and administer network resources; as well as demonstrate technical skills and ability in analyzing, assessing, diagnosing and troubleshooting hardware, software, network and other computer problems. Also, the IT Support certificate will help prepare you to test for the CompTIA A+ certification exam as well as the PC Pro certification exam. These certifications will make you more marketable to employers.

Program costs

Total credits: 31

Fee Cost
In-district tuition and fees $3,651.50
Out-district tuition and fees $5,837
Books and supplies $2,015
Additional supplies $78

*Program costs listed are estimated and are subject to change at any time. Students will receive final costs at the time of course registration each semester.

Why you should choose Delta 

Co-op opportunities

You can get hands-on experience in your field while you're working toward that degree. I know. It's awesome! Plus, you'll even get paid. That's co-op! Check it out.

LEARN MORE ABOUT CO-OP

Free tutoring

At the Teaching Learning Center, located in the Library, we offer tutoring on a wide variety of subjects, and help with developing study and learning skills. Most tutoring is on a walk-in basis but we do have some online tutoring options.

Best of all, it's free for currently enrolled Delta students. Just another way we demonstrate our commitment to helping students succeed.

LEARN MORE ABOUT TUTORING

Honors Program

The specially-designed courses emphasize creative and critical thinking, providing a unique learning experience. You have more exploration of the subject area with increased faculty and student interaction. Make the most of your Delta experience. Join Honors!

LEARN MORE ABOUT HONORS

Facts & Figures

Technology

Expanding technology and software requirements across organizations have increased the demand for computer support technicians and specialists.

Increase

Computer Support Specialist jobs are growing 12% faster than the average for all occupations.


Related Programs

Delta College offers over 150 degree, certificate and training options. Continue exploring and advancing your education with these related programs:

 

The IT instructors at Delta are knowledgeable and supportive. They have made learning challenging as well as enjoyable. The classrooms are well equipped for hands-on learning in the labs so students can practice the skills they learn in classrooms. I passed my A+ certification, which led to a job in customer support at a local Internet company, thanks to the instructors at Delta. Since then, I have continued my education at Delta pursing an education in Information Assurance.

- Mike Mailey