Center for Organizational Success (COS)

The COS provides resources and support for professional development for ALL employees, both faculty and staff. We offer departmental support, workshops and retreats, instructional support, coaching and mentoring.

Current opportunities

The following COS eLearning courses are available through December:

Strategic initiative: People Focus

Staff Development Plan hours earned: 1 hour, upon passing course quiz with 80% or above

Course Summary:  Conflict can be an obstacle to organizational success and personal job satisfaction. When two or more people work together, conflict is almost inevitable. Although you may not eliminate conflict entirely, you can take control of it – that is, create a positive working environment in which conflict is dealt with maturely and collaboratively.  This module will show you how to do just that. By identifying the source of conflict and implementing effective resolution strategies, you’ll learn how to successfully handle conflict and even prevent unnecessary conflict from occurring in the first place.

Course Objectives:

  • Identify your preferred strategy for handling conflict.
  • Understand the characteristics and drawbacks of each typical approach to conflict.
  • Recognize the various sources of conflict that most often occur in the workplace.
  • Implement strategies for effectively resolving conflicts that stem from each source.
  • Practice behaviors that minimize tension and conflict.
  • Proactively address issues before they escalate into problems.

Strategic initiative: People Focus

Staff Development Plan hours earned: 30 minutes, upon passing course quiz with 80% or above 

Course Summary:  As we interact with our campus community, we seek to meet various needs of our customers (students, employees, community members) on a daily basis.  Sometimes our customers may not even be aware of what exactly they need.  As a result, it is imperative that we know what to ask and how to listen during our interactions. In this module, you will learn how to ask the right questions to uncover the specific needs of customers you are serving as well as how to engage in active listening to help you better understand their true message and needs.

Course Objectives:

    • Identify types of questions to uncover customers’ needs.
    • Identify typical needs and challenges that customers have.
    • Describe challenges we have with listening.
    • Demonstrate how to use active listening techniques.
    • Identify and implement strategies for listening and questioning customers about their needs.

To register for a COS class, please email

LinkedIn Learning

LinkedIn Learning, formerly, is an online educational platform that helps you discover and develop professional, technology-related, and creative skills through expert-led course videos.

With more than 5,000 courses and personalized recommendations, you can discover, complete and track courses related to your field and interests.

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Innovative Educators

Innovative Educators provides training focused on critical issues facing students and educators today. They provide the information, training and skills necessary to implement positive change on a personal, professional and institutional level.

Delta College's partnership with Innovative Educators allows each employee to select, register for and attend any available webinars at his/her convenience and without limitations. This partnership will support you as you continue to support our student's success, especially during this challenging time.  

Note: Your Go2Knowledge account through Innovative Educators is not connected to your Delta email or credentials. 

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