Please enable JavaScript to view this page.

Special Topics in IT Support

CST 268W

Special Topics in IT Support

CST 268W

Course Description

Prerequisites: Prerequisites: CST 128 and CST 228.

Serves as the capstone course in the PC Support segment of the IT Support program certificate and/or degree. Students plan, implement, and participate in a community service, non-profit organization, internship, or job shadow that integrates community service with their academic instruction and personal goals. Focuses on PC hardware, software, network/security procedures, and communication skills. Based on 48 hours of project/community service. (15-15)

Outcomes and Objectives

Examine current topics and future changes in technology.

Objectives:

  • Identify and develop a research project on a subject relevant to IT Support.
  • Explain the ability to link and adapt new technology to existing technology.

Communicate technical and non-technical information clearly through written and oral format.

Objectives:

  • Explain customer relation skills required of an IT Support Technician.
  • Identify basic troubleshooting procedures and tools, including how to elicit problem symptoms from customers by asking particular questions in a given scenario.
  • Gather information from user.
  • Analyze job-related work orders.
  • Analyze whether a problem is a hardware or software issue.
  • Practice appropriate communication through responses and instructions to users.

Troubleshoot, analyze, and repair hardware and software.

Objectives:

  • Use tools to and diagnose procedures for troubleshooting.
  • Describe resolution of customer IT problems.