Special Topics in IT SupportCST 268W
Prerequisites: Prerequisites: CST 128 and CST 228.
Serves as the capstone course in the PC Support segment of the IT Support program certificate and/or degree. Students plan, implement, and participate in a community service, non-profit organization, internship, or job shadow that integrates community service with their academic instruction and personal goals. Focuses on PC hardware, software, network/security procedures, and communication skills. Based on 48 hours of project/community service. (15-15)
Outcomes and Objectives
Examine current topics and future changes in technology.
- Identify and develop a research project on a subject relevant to IT Support.
- Explain the ability to link and adapt new technology to existing technology.
Communicate technical and non-technical information clearly through written and oral format.
- Explain customer relation skills required of an IT Support Technician.
- Identify basic troubleshooting procedures and tools, including how to elicit problem symptoms from customers by asking particular questions in a given scenario.
- Gather information from user.
- Analyze job-related work orders.
- Analyze whether a problem is a hardware or software issue.
- Practice appropriate communication through responses and instructions to users.
Troubleshoot, analyze, and repair hardware and software.
- Use tools to and diagnose procedures for troubleshooting.
- Describe resolution of customer IT problems.