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Outlook

CST 105

Outlook

CST 105

Course Description

Prerequisite: OAT 171 or CST 133W each with a grade of "C" or higher. Introduces Microsoft Outlook and its e-mail, calendar, contacts, and tasks/notes components. Teaches how to send and receive e-mail, manage calendar activities, maintain contacts, and create tasks and notes. Also includes customization and integration of Outlook components. (15-0)

Outcomes and Objectives

Demonstrate the ability to use e-mail.

Objectives:

  • Analyze the principles of writing effective e-mail messages.
  • Create and send an e-mail message.
  • Use entries in a global address book.
  • Create a signature.
  • Reply to, forward, print, and delete e-mail messages.
  • Attach files to a message.
  • Create folders and move messages between folders.
  • Apply follow-up flags to messages.
  • Arrange and filter messages in the Contents Pane.
  • Create a rule to automatically move messages to a folder.
  • Analyze and evaluate e-mail options and customize for efficiency.
  • Access and use information from Microsoft Help resources.

Demonstrate the ability to schedule appointments and meetings on an electronic calendar.

Objectives:

  • Schedule appointments and events.
  • Schedule recurring appointments.
  • Edit, move, and delete appointments.
  • View and print daily, weekly, and monthly calendars.
  • Change the current view to filter appointments and events.
  • Interact productively with others by sending meeting requests and efffectively accepting and declining meetings.
  • Update a meeting.
  • Analyze and evaluate calendar options and customize for efficiency.

Demonstrate an understanding of managing contacts.

Objectives:

  • Create an appointment from the contacts folder.
  • Create, print, edit, and delete contacts.
  • Change the contacts view.
  • Flag a contact for follow-up.
  • Sort and filter contacts.
  • Analyze contacts and group into categories.
  • Find a contact.
  • Create multiple contacts folders for different purposes.
  • Add a picture to the business card.
  • Print contacts in card, booklet, and phone directory style.
  • Analyze and evaluate contacts options and customize for efficiency.
  • Send an e-mail message from the contacts folder.
  • Schedule an appointment from the contacts folder.
  • Create and use a distribution list for e-mail messages.

Demonstrate the ability to organize tasks and notes.

Objectives:

  • Create, update, print, and delete tasks.
  • Create a recurring task.
  • Assign a task to someone else.
  • Respond to a task request.
  • View and track assigned tasks.
  • Send task information to other users.
  • Analyze task lists and customize the view to optimize the use of task lists.
  • Analyze and evaluate task options and customize for efficiency.
  • Create, edit, and delete notes.
  • Analyze notes and assign to categories.
  • Analyze and evaluate note options and customize for efficiency.
  • Change the note view.
  • Use a note as a desktop reminder.

Demonstrate the ability to customize the Outlook desktop.

Objectives:

  • Analyze and evaluate the Outlook desktop and customize it for optimum use.
  • Evaluate and change desktop alerts.
  • Evaluate the Navigation Pane and customize it.

Demonstrate an understanding of integrating the components of Outlook.

Objectives:

  • Send a file as an Outlook attachment.
  • Open and/or save e-mail attachments of different types.
  • Add a contact to Outlook from an e-mail address.
  • Create a contact from the global address book.
  • Create a task from an e-mail message.
  • Create a task from a note.
  • Analyze the Outlook toolbar for similarities in every component of Outlook.
  • Use keyboard shortcuts common to other Windows application software.