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Advanced Service Advising

ASEP 229

Advanced Service Advising

ASEP 229

Course Description

Prerequisite: ASEP 219 with a minimum grade of "C". Introduces advanced level skills needed to perform as a service consultant in a service repair facility. Emphasizes new car dealerships; however also benefits aftermarket shops as well. (60-0)

Outcomes and Objectives

Introduce and practice skills needed to upsell customer pay, used car, and new car service work and accessories.

Objectives:

  • Practice writing estimates including flat rate fees.
  • Practice proper techniques needed to increase service volume.
  • Discuss and evaluate several service marketing plans.

Introduce and practice proper utilization of multi point checklist.

Objectives:

  • Practice inspection of vehicle using checklist.
  • Practice communicating results of checklist with customer.
  • Practice a variety of ways to convey possible results of lack of repair.