Early Alert

The Early Alert Program is designed to assist students who may be experiencing academic or personal difficulties and provide strategies and campus resources to help them succeed at Delta College. A key component of the Early Alert Program is to exhibit a team effort between faculty, administrative professionals, and support staff at the college to provide early intervention to students who may exhibit behaviors that may cause them to fail their courses.

The Early Alert Program is developed for faculty and staff to work together as a team in an involved, proactive and supportive manner to increase student retention and success. It is not intended to replace the necessity of faculty/student engagement. The academic interventions are to provide support and assistance to students and are not disciplinary in nature.


Purpose of Early Alert

Our goal is to identify and effectively intervene with students who are exhibiting at-risk behaviors thus increasing retention and reducing the number of students on academic caution, probation and/or suspension while protecting use of financial aid dollars.

    • Reach and assist "at-risk" students early in the semester
    • Help students succeed in their classes by providing strategies, support and on-campus and/or off-campus resources
    • Increase student success

Outcomes and objectives

Our objectives are to improve success and retention of students, while increasing communication between students, faculty, and academic advisors and to encourage our students to use available student support services.

Measurable outcomes:

    • Improve student persistence
    • Decrease the number of students on academic probation and academic caution
    • Increase the number of faculty who refer students for early alert each semester
    • Increase course success completion rate for student retention each year

Types of Referrals

Academic Referrals

  • Applying Learning and Study Strategies
  • Enhancing Their Focus or Concentration
  • Getting Support with Academic Writing
  • Improving Quiz/Exam Score(s)
  • Improving Reading Comprehension Skills
  • Receiving Assistance with Course Content
  • Utilizing Technology Support Resources

Advising Referrals

  • Discussing Career Planning 
  • Discussing Course Plan

Counseling Referrals

  • Attending a Support Group
  • Attending Student Success Workshop
  • Addressing Text Anxiety
  • Navigating Community Resources
  • Personal Counseling
  • Reviewing the Importance of Attendance 

Kudos Referral

  • Keep Up The Great Work! (sends email directly from the faculty member to the student, personalized by the faculty note)


Frequently asked questions

All faculty can submit a student’s name for outreach through the Faculty Portal.

Students and staff who wish to receive support should contact one of the following offices for support:

Unsure who to contact? That's ok. Log into Pioneer Connect to find supports and services. We'll help you get the support you need.

Faculty can submit an early alert for a student through Faculty Portal or Ellucian Experience.

The Faculty Portal provides your course roster(s), and your alert history in the setting menu. 

If you would like to view a demonstration of how to submit an early alert, please see this five-minute tutorial video

Please only submit one alert per type (Academic, Advising, or Counseling) for each student. If you think more than one alert per type is applicable, choose the alert of best fit, and include notes in your alert that include more about what the student needs. 

Each alert begins with Academic Referral, Advising Referral, or Counseling Referral. Please choose the one in those categories of best fit for the students you are submitting an alert. 

You are welcome to use different types of alerts for students. For example, if the student should be referred to both the TLC and Advising, you may submit an alert for both types. We ask that you simply don't choose more than one alert per type.

An email is sent to the student upon the creation of every alert you submit. 

Once the referral is received in the system, the student will receive an email notifying them of the referral and the purpose of the outreach. The email will encourage the student to reach out for assistance and give contact information for the Teaching Learning Center, Advising, or Personal Counseling Services  – based on the nature of the referral.

Depending on the nature of the referral, the student will either be contacted by the Teaching Learning Center to offer support, their Student Success Advisor for career and course planning, or a Counselor for mental health support or community resources.

Emails and phone calls will be made within 48 business hours to the student, giving the student a 14 day period to respond.

Interventions will be determined on a case by case basis. Be sure to include specific notes in your alert to help the staff have a conversation with your student. 

Within Faculty Portal, you can view your alert history in the upper-right menu options. Select the course for which alerts you would like to see. The status of the alert, in the far right column, will be one of three options: open, closed, or canceled. 

  • Open - the alert has been submitted to the owner of that alert to take action. We are in the process of reaching out to the student to provide services through a two-way conversation or to schedule an appointment. 
  • Closed - the student and staff member have made a two-way connection via a phone conversation or the student attended a scheduled appointment. If an appointment was scheduled, the alert is 'closed' only if the student attended the appointment.
  • Canceled - after 14 days, if the staff member was not able to make connection with the student, the alert is canceled. 

If you have submitted an early alert during the current term, you will receive an email from earlyalert@delta.edu every Friday. This email will provide the status of all alerts you have submitted.  If you wish to be removed from these emails, please contact OIT at help@delta.edu regarding Early Alert Summary Emails.

A history of your alerts is also in the Faculty Portal, in the upper-right menu options. 

Within your update or history, you will see the Owner of the alert. This is the person or shared office account that has been assigned the alert to provide outreach and support for the student. If you wish to contact them for follow-up, you are welcome to do so. Please note that some services, such as Counseling Referrals, will not be able to share confidential information. 

Delta College's Early Alert system was developed to provide a referral system for faculty who witnessed students struggling in their courses. The system was set up so faculty could easily refer names of students who may benefit from additional assistance outside of the classroom. Currently the system involves a faculty referral portal, facilitators who receive the referrals, an outreach model to contact referred students and the assistance of the Teaching Learning Center, Personal Counseling Services, and Advising staff to provide academic, advising, and counseling support services to help them be successful.