The Early Alert Program is designed to assist students who may be experiencing academic
or personal difficulties and provide strategies and campus resources to help them
succeed at Delta College. A key component of the Early Alert Program is to exhibit
a team effort between faculty, administrative professionals, and support staff at
the college to provide early intervention to students who may exhibit behaviors that
may cause them to fail their courses.
The Early Alert Program is developed for faculty and staff to work together as a team
in an involved, proactive and supportive manner to increase student retention and
success. It is not intended to replace the necessity of faculty/student engagement.
The academic interventions are to provide support and assistance to students and are
not disciplinary in nature.
Our goal is to identify and effectively intervene with students who are exhibiting
at-risk behaviors thus increasing retention and reducing the number of students on
academic caution, probation and/or suspension while protecting use of financial aid
Reach and assist "at-risk" students early in the semester
Help students succeed in their classes by providing strategies, support and on-campus
and/or off-campus resources
Increase student success
Outcomes and objectives
Our objectives are to improve success and retention of students, while increasing
communication between students, faculty, and academic advisors and to encourage our
students to use available student support services.
Improve student persistence
Decrease the number of students on academic probation and academic caution
Increase the number of faculty who refer students for early alert each semester
Increase course success completion rate for student retention each year
Types of Referrals
Applying Learning and Study Strategies
Enhancing Their Focus or Concentration
Getting Support with Academic Writing
Improving Quiz/Exam Score(s)
Improving Reading Comprehension Skills
Receiving Assistance with Course Content
Utilizing Technology Support Resources
Discussing Career Planning
Discussing Course Plan
Attending a Support Group
Attending Student Success Workshop
Addressing Text Anxiety
Navigating Community Resources
Reviewing the Importance of Attendance
Keep Up The Great Work! (sends email directly from the faculty member to the student,
personalized by the faculty note)
Frequently asked questions
All faculty can submit a student’s name for outreach through the Faculty Portal.
Students and staff who wish to receive support should contact one of the following
offices for support:
Please only submit one alert per type (Academic, Advising, or Counseling) for each
student. If you think more than one alert per type is applicable, choose the alert of best
fit, and include notes in your alert that include more about what the student needs.
Each alert begins with Academic Referral, Advising Referral, or Counseling Referral.
Please choose the one in those categories of best fit for the students you are submitting
You are welcome to use different types of alerts for students. For example, if the
student should be referred to both the TLC and Advising, you may submit an alert for
both types. We ask that you simply don't choose more than one alert per type.
An email is sent to the student upon the creation of every alert you submit.
Once the referral is received in the system, the student will receive an email notifying
them of the referral and the purpose of the outreach. The email will encourage the
student to reach out for assistance and give contact information for the Teaching
Learning Center, Advising, or Personal Counseling Services – based on the nature
of the referral.
Depending on the nature of the referral, the student will either be contacted by the
Teaching Learning Center to offer support, their Student Success Advisor for career
and course planning, or a Counselor for mental health support or community resources.
Emails and phone calls will be made within 48 business hours to the student, giving
the student a 14 day period to respond.
Interventions will be determined on a case by case basis. Be sure to include specific
notes in your alert to help the staff have a conversation with your student.
Within Faculty Portal, you can view your alert history in the upper-right menu options. Select the course
for which alerts you would like to see. The status of the alert, in the far right
column, will be one of three options: open, closed, or canceled.
Open - the alert has been submitted to the owner of that alert to take action. We
are in the process of reaching out to the student to provide services through a two-way
conversation or to schedule an appointment.
Closed - the student and staff member have made a two-way connection via a phone conversation
or the student attended a scheduled appointment. If an appointment was scheduled,
the alert is 'closed' only if the student attended the appointment.
Canceled - after 14 days, if the staff member was not able to make connection with
the student, the alert is canceled.
If you have submitted an early alert during the current term, you will receive an
email from email@example.com every Friday. This email will provide the status of all alerts you have submitted.
If you wish to be removed from these emails, please contact OIT at firstname.lastname@example.org regarding Early Alert Summary Emails.
A history of your alerts is also in the Faculty Portal, in the upper-right menu options.
Within your update or history, you will see the Owner of the alert. This is the person or shared office account that has been assigned
the alert to provide outreach and support for the student. If you wish to contact
them for follow-up, you are welcome to do so. Please note that some services, such
as Counseling Referrals, will not be able to share confidential information.
Delta College's Early Alert system was developed to provide a referral system for
faculty who witnessed students struggling in their courses. The system was set up
so faculty could easily refer names of students who may benefit from additional assistance
outside of the classroom. Currently the system involves a faculty referral portal,
facilitators who receive the referrals, an outreach model to contact referred students
and the assistance of the Teaching Learning Center, Personal Counseling Services,
and Advising staff to provide academic, advising, and counseling support services
to help them be successful.