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Quality & Productivity Management

QA 120

Quality & Productivity Management

QA 120

Course Description

Personnel in management and supervisory positions will demonstrate the skills and insight needed to manage effectively in a quality-conscious work environment. This is done through the study of the philosophies of Deming, Juran, Crosby, Shainin, Taguchi, and with statistical problem solving techniques. (30-0)

Outcomes and Objectives

Demonstrate knowledge of the philosophies of the quality experts.

Objectives:

  • Identify the various quality philosophies
  • Compare and contrast the various philosophies of Deming, Juran, and other quality experts

Demonstrate how the methods of the quality experts can aid in increasing quality and productivity.

Objectives:

  • Identify the methods and technologies of the quality experts
  • Define operations and areas that these methods can be used