Quality & Productivity ManagementQA 120
Personnel in management and supervisory positions will demonstrate the skills and insight needed to manage effectively in a quality-conscious work environment. This is done through the study of the philosophies of Deming, Juran, Crosby, Shainin, Taguchi, and with statistical problem solving techniques. (30-0)
Outcomes and Objectives
Demonstrate knowledge of the philosophies of the quality experts.
- Identify the various quality philosophies
- Compare and contrast the various philosophies of Deming, Juran, and other quality experts
Demonstrate how the methods of the quality experts can aid in increasing quality and productivity.
- Identify the methods and technologies of the quality experts
- Define operations and areas that these methods can be used