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Quality Problem Solving Tools

QA 110

Quality Problem Solving Tools

QA 110

Course Description

Develops basic skills in the use of charts and graphs as tools used in solving problems in a Quality Management organization. Demonstrates twenty-six tools such as Pareto chart, flow charts, cause/effect diagrams, control charts, etc. (15-0)

Outcomes and Objectives

Demonstrate knowledge of visual Quality System problem solving tools.

Objectives:

  • Use various graphs to display information
  • List examples of when these graphs can be used

Use various graphs to solve a Quality System problem.

Objectives:

  • Identify a Quality System problem from his/her work area and use visual displays and graphs to solve the problem