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Medical Office Practice

OAT 266

Medical Office Practice

OAT 266

Course Description

Prerequisites: Prerequisites: OAT 151 , OAT 172, OAT 254, and OAT 260, all with a C (2.

0) grade minimum. Integrates medical office correspondence, reports, billing, appointments, medical records, medical-legal issues, priority setting, and electronic medical office management. Stresses job-task analysis and human relations. Discusses job search skills tailored to the medical field. (60-0)

Outcomes and Objectives

Use independent judgment in producing mailable or final copy medical communications.

Objectives:

  • Produce mailable and legally acceptable letters, edited reports, and transcribed medical records.
  • Explain the involvement of medical ethics and patient confidentiality issues.
  • Integrate previously learned skills with currently available resources and new information in an administrative medical office setting.

Demonstrate a working knowledge of appointment scheduling protocol.

Objectives:

  • Prioritize appointment requests.
  • Identify patient information required to make an appointment.
  • Strategize the appointment schedule to maximize physician effectiveness and to minimize patient delays.
  • Allot adequate time in the schedule for various medical procedures.

Demonstrate a working knowledge of telephone skills and techniques for a medical office.

Objectives:

  • Screen and prioritize telephone calls.
  • Explain patient confidentiality issues involving the telephone.
  • Identify patient information to be obtained.
  • Explain and use telephone etiquette.
  • Demonstrate a working knowledge of triage strategies during telephone encounters.

Monitor personal speech and behavior with regard to ethical/legal issues involved in direct patient contact.

Objectives:

  • Explain behaviors which could lead to malpractice charges against the physician.
  • Explain patient confidentiality with regard to personal behavior.
  • Explain techniques to protect patient dignity/privacy during examinations and procedures.
  • Approach patient care and physician support with a non-judgmental attitude.

Demonstrate job-search skills tailored to the medical field.

Objectives:

  • Identify sources of information about available positions.
  • Explain and use networking.
  • Prepare appropriate questions to ask during a medical office interview.
  • Learn and practice interview skills.

Demonstrate the ability to work with patient medical records.

Objectives:

  • Construct a new patient medical record.
  • Create appropriate chart entries.
  • Correct chart entries.
  • Transcribe progress notes, physical examinations, and other patient information.
  • Organize and maintain chart contents.

Use an electronic medical office management software package.

Objectives:

  • Enter patient information into a database.
  • Schedule/cancel/reschedule appointments electronically.
  • Post patient charges, payments, and adjustments.
  • Generate billing statements from patient accounts.
  • Generate health insurance claims.

Demonstrate professionalism appropriate for the workplace.

Objectives:

  • Participate in class.
  • Follow written and oral directions.
  • Complete and submit assignments on time.
  • Participate constructively in activities.
  • Display civility toward other class members and the instructor.
  • Demonstrate academic integrity.