Medical Office PracticeOAT 266
Prerequisites: Prerequisites: OAT 151 , OAT 172, OAT 254, and OAT 260, all with a C (2.
0) grade minimum. Integrates medical office correspondence, reports, billing, appointments, medical records, medical-legal issues, priority setting, and electronic medical office management. Stresses job-task analysis and human relations. Discusses job search skills tailored to the medical field. (60-0)
Outcomes and Objectives
Use independent judgment in producing mailable or final copy medical communications.
- Produce mailable and legally acceptable letters, edited reports, and transcribed medical records.
- Explain the involvement of medical ethics and patient confidentiality issues.
- Integrate previously learned skills with currently available resources and new information in an administrative medical office setting.
Demonstrate a working knowledge of appointment scheduling protocol.
- Prioritize appointment requests.
- Identify patient information required to make an appointment.
- Strategize the appointment schedule to maximize physician effectiveness and to minimize patient delays.
- Allot adequate time in the schedule for various medical procedures.
Demonstrate a working knowledge of telephone skills and techniques for a medical office.
- Screen and prioritize telephone calls.
- Explain patient confidentiality issues involving the telephone.
- Identify patient information to be obtained.
- Explain and use telephone etiquette.
- Demonstrate a working knowledge of triage strategies during telephone encounters.
Monitor personal speech and behavior with regard to ethical/legal issues involved in direct patient contact.
- Explain behaviors which could lead to malpractice charges against the physician.
- Explain patient confidentiality with regard to personal behavior.
- Explain techniques to protect patient dignity/privacy during examinations and procedures.
- Approach patient care and physician support with a non-judgmental attitude.
Demonstrate job-search skills tailored to the medical field.
- Identify sources of information about available positions.
- Explain and use networking.
- Prepare appropriate questions to ask during a medical office interview.
- Learn and practice interview skills.
Demonstrate the ability to work with patient medical records.
- Construct a new patient medical record.
- Create appropriate chart entries.
- Correct chart entries.
- Transcribe progress notes, physical examinations, and other patient information.
- Organize and maintain chart contents.
Use an electronic medical office management software package.
- Enter patient information into a database.
- Schedule/cancel/reschedule appointments electronically.
- Post patient charges, payments, and adjustments.
- Generate billing statements from patient accounts.
- Generate health insurance claims.
Demonstrate professionalism appropriate for the workplace.
- Participate in class.
- Follow written and oral directions.
- Complete and submit assignments on time.
- Participate constructively in activities.
- Display civility toward other class members and the instructor.
- Demonstrate academic integrity.