Shaping the FutureFST 306
Focuses on the skills and techniques that a mid-level manager needs to provide leadership and direction in the fire service. Includes discussions on the use of environmental scanning as a tool, the concepts of paradigm shifts, and methods to reframe problems accurately. (15-0)
Outcomes and Objectives
Demonstrate selected skills and techniques needed to perform effectively as a leader in the fire service environment.
- Employ creative approaches to identify problems having an impact on organizational effectiveness
- Apply creative group problem solving methods and describe the importance of continuous improvement within the fire service
- Quantify problems and solutions and use the information to justify a recommendation
- Explain why people resist change and develop strategies for implementing change within the fire service