Mac OS TroubleshootingCST 129
Prepares help desk specialists, technical coordinators, service technicians, system administrators, and others who support Mac users to knowledgeably address customer concerns and questions. Studies in-depth technical information and procedures to install, configure, maintain, and diagnose Mac computers running OS X. (30-0)
Outcomes and Objectives
Utilize troubleshooting skills.
- Generate, assess, and validate solutions to an installation problem.
- Identify tips and techniques for troubleshooting.
- Connect to common network resources, network user accounts with directory services, Bonjour, and the network browser.
- Identify applications supported in Mac OS X, tools to monitor and manage processes and Boot Camp.
- Identify file systems supported by Mac OS X.
Utilize the Mac OS X features.
- Define directory attributes, security, password selection, keychain, and file vault.
- Explore online resources.
- Search and access information via the Internet.
- Enable network services on a Mac OS X client.
- Explore basic networking configuration, TCP/IP networking, wi-fi and multiple network connections.
Interpret technical materials and observations.
- Describe relevant symbols used with MAC OS.
- Apply data using MAC OS.
Setup and configure MAC printing.
- Set up a default printer.
- Install printer settings.
- Set up network printing.