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Mac OS Troubleshooting

CST 129

Mac OS Troubleshooting

CST 129

Course Description

Prepares help desk specialists, technical coordinators, service technicians, system administrators, and others who support Mac users to knowledgeably address customer concerns and questions. Studies in-depth technical information and procedures to install, configure, maintain, and diagnose Mac computers running OS X. (30-0)

Outcomes and Objectives

Utilize troubleshooting skills.

Objectives:

  • Generate, assess, and validate solutions to an installation problem.
  • Identify tips and techniques for troubleshooting.
  • Connect to common network resources, network user accounts with directory services, Bonjour, and the network browser.
  • Identify applications supported in Mac OS X, tools to monitor and manage processes and Boot Camp.
  • Identify file systems supported by Mac OS X.

Utilize the Mac OS X features.

Objectives:

  • Define directory attributes, security, password selection, keychain, and file vault.
  • Explore online resources.
  • Search and access information via the Internet.
  • Enable network services on a Mac OS X client.
  • Explore basic networking configuration, TCP/IP networking, wi-fi and multiple network connections.

Interpret technical materials and observations.

Objectives:

  • Describe relevant symbols used with MAC OS.
  • Apply data using MAC OS.

Setup and configure MAC printing.

Objectives:

  • Set up a default printer.
  • Install printer settings.
  • Set up network printing.