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Basic Service Advising

ASEP 219

Basic Service Advising

ASEP 219

Course Description

Introduces entry level skills needed to perform as a service consultant in a service repair facility. Emphasizes new car dealerships; however also benefits aftermarket shops as well. (60-0)

Outcomes and Objectives

Introduces the importance of proper automotive service documentation.

Objectives:

  • Identify and transcript Vehicle Identification Number (VIN) properly.
  • Insure state regulations regarding estimates of vehicle repair costs are completed correctly.
  • Insure repair order has all necessary closing documentation.

Define, transcript, and analyze customer concerns related to a variety of automotive systems.

Objectives:

  • Introduce listening skills in a high pressure environment.
  • Allow student to practice interpretation of nonverbal reactions from a customer.
  • Introduce and practice investigative questioning related to customer concerns.

Introduce and practice time management skills in a variety of shop situations.

Objectives:

  • Introduce importance of maintaining a proper schedule.
  • Allow student to practice satisfying multiple interests within the same time frame.
  • Introduce the prioritization of emergency repairs as compared to current scheduled service.

Introduce and practice math skills needed to complete business transactions.

Objectives:

  • Practice writing estimates.
  • Practice calculating flat rate fees.
  • Practice a variety of ways to convey safety measurements to a customer.