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Search by Course Code Number CBE-1401

Customer Service Certificate

Customer Service starts with YOU! Customer Service Representatives are the front line of every business. This highly interactive, four week program will provide you with the necessary skills to work in today’s fast paced business environment. Customer Service Representatives are the front line of every business and impact the overall perception and performance of a company. The skills you learn in this certificate program will enhance your ability to gain employment and will build a skill set that can be transfer to any industry you choose. You will work through multiple scenarios to help build the critical thinking skills you will need to work in a customer facing environment including administrative organization, business communication, and conflict resolution strategies.

 

Schedule & Cost

Date: October 5-26, 2016
Time: Wednesdays; 6-9pm
Location: Delta College Main Campus

Date: March 2 - March 23, 2017
Time: Thursdays; 6-9pm
Location: Delta College Main Campus

 

Cost: $199
Course Number: CBE-1401

 

 

 

Questions?

We can help! Call us at (989) 686-9444 or send us an email at lifelonglearning@delta.edu.

 


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