Delta College logoDelta College: Serving Bay, Midland, and Saginaw counties since 1961

Academic Career Experience & Service Learning

Basic Telephone Tips

  • Be prepared.
  • Answer professionally.
  • Know how to put someone on hold.
  • Control the conversation.
  • Take accurate messages--Don't be a message mangler.
  • Avoid mouth noises
  • Give the caller your undivided attention.
  • Be sincere.
  • Give spoken feedback signals.
  • Leave a good last impression.

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1961 Delta Road, University Center MI 48710 | 989-686-9000 |
Delta College is an Equal Opportunity Organization, committed to excellence through inclusiveness and diversity.
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